Returns & Exchanges

We want you to love your hair results, which is why we offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your K18 experience, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.

2

Print Your Label

Once your return is approved, a prepaid shipping label will be generated for you to download and print at home.

3

Pack and Ship

Securely pack your K18 products in their original packaging, attach the prepaid label, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing